So say I’m interviewing someone to replace me at my last job, and I get to ask them ten questions to determine whether or not both they and the company would benefit from him or her taking my position. My most recent position was a salesperson at a small new and used computer store which also did repair and upgrades. So, what would I ask him or her?
- How do you handle stressful situations?
- If your boss was doing something blatantly illegal, how would you handle that situation?
- A customer comes in asking if you can reduce the price on a particular item, along with an ad from a competitor advertising the same product at a much lower price. You happen to know that this product is priced at 10 times the cost to the company. What would you do?
- A customer comes in asking you to pirate software, and then becomes irate when you refuse. What would you say to him or her to diffuse the situation?
- Can you define the difference between a virus and spyware?
- Can you list three of the more common ways to infect a PC with spyware, and a way to prevent it?
- How would you explain to a customer that even though we charge a certain number of hours for a specific repair, that does not mean that their computer would be ready for pickup in that number of hours (for example, we charge two hours of labor for a format and reload, although it actually takes six to eight hours to complete)?
- How flexible is your schedule? How long beforehand would you need to know if you were needed to work late?
- Can you point out and then briefly describe the function of the following hardware: Hard drive, RAM, NIC, modem, CD ROM, motherboard, video card?
- How would you explain to a customer the difference between their programs and their data, as well as the fact that their data can be backed up, but not their programs?
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